About Us

Welcome to PR Sunglasses. We are one of the nation's largest sunglass importers. We have been in business since 1986 and have a long history of providing our customers with the highest level of service, quality and value. We carry the market's largest selection of styles, including fashion sunglasses in mens, ladies and kids in both metal and plastic frames in assorted colors. We also carry a large selection of readers, sunglass displays, cases and accessories.

We provide prompt shipping service. Online orders will be processed by the next working day. All phone and fax orders received by 2:00 pm CST will be shipped that same day via UPS ground. Air shipping is available upon request. 

Order Procedures

  • A minimum order of $100 is required for a new account.
  • Sunglasses are sold by the Dozen, displays by Piece.
  • Shipping is FOB Houston, TX.
  • Before credit terms are established, all sales are COD-Money Order or Credit Card.
  • Quotes available for large quantities.
  • Sunglass pre-pricing service is available at $1.50 per dozen, including price tags & labor.
  • Exchanges may be made for manufacturer's defects within 7 days of receipt. All returns must be authorized. Unauthorized returns are subjected to 20% re-stocking fee.
  • NO RETURN or EXCHANGE on promotional items.
  • Prices are subject to change without notice.
  • All out of stock items will be put on back order. We will inform you once the item becomes available again.
  • All new customers in Texas need to fill in Resale Tax ID number at register before any shipment leaves our facilities.
  • Credit Terms: Complete a credit application with the following:
     -Bank information with a signature of authorization.
     -Minimum of 3 current business trade references.

If there are any questions, please don't hesitate to contact us. Our friendly and knowledgeable sales staff will be more than happy to help you.


Call for a free copy of our catalog to see more of our selection. 

Credit Card Q & A
   

Credit cards aren't charged until your order ships. If you see a pending charge on your account prior to shipping, this is an authorization hold to ensure the funds are available.

Q: My credit card was declined, but I'm still showing a pending charge.

Issue: Your bank or credit card is showing a pending charge for one or several declined transactions.

Explanation
If a debit card or check card is used to make a payment, and the purchase was not accepted for any reason (failed AVS or CCV verification), please be aware that most banks will hold the "authorized" funds (counting against your balance until the authorization clears) even if your order was rejected by our security measures. Such authorizations are merely "pending" charges, and funds will not be transferred because the charge attempt failed our security measures.

The most common reason for the failed transaction is that both the billing address and the zip code entered do not match the billing address on file with the bank that issued your debit/check/credit card. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.

PR Sunglasses does not have the capability nor the obligation to release the bank's temporary hold on authorized funds. Since we do not have the capability to release the bank’s temporary hold, we can not be responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may be as little as 2-3 days (which is the case in an overwhelming majority of these instances) or as long as several months.

What can you do?
In most cases, you don't need to do anything, but monitor your funds and watch the pending charges drop off of your statement within a few business days. If you'd like to take additional action, read on.

The single best thing a customer can do in this situation is to contact their card issuing bank in order to determine their policy for releasing these pending authorizations. We will be happy to work with your bank to resolve this issue. However, we ask that you please contact your bank first, as many banks have different ways of releasing the pending charges (some will provide a form for PR Sunglasses to fill out and return to them, others require a signed letter from us, still others can release funds upon receiving a phone call directly from PR Sunglasses).

In order to avoid with any of this issue, please be sure to provide correct billing information according to your card issuing bank record. Thank you.

Office Hours

Monday through Friday - 9:00am to 5:00pm CST

7596 Harwin Dr., Houston, TX 77036

Toll free: 800/777-7656     *Phone: 713/975-8252     *Fax: 713/975-8257

Email: info@prsunglasses.com